Voiding pre-authorization
Void (unblocking of the previously held funds) can be carried out in one of the following ways:
- By sending a request to the Tranzzo API (API integration)
- Manually via the merchant portal (perform Void via merchant portal)
- Automatically after a specified period of time after pre-authorization (contact Tranzzo Support to configure this feature).
Void secondary operations for two-step payment have the type “Void” and are displayed with this value in the merchant portal. The application of a secondary operation in the form of void immediately affects the full amount of the pre-authorization, i.e., all previously held funds are unblocked.
tip
Note that void affects the full pre-authorized amount. If you need to refund only a part of the pre-authorized amount, use the partial capture.