General information
If you need to make a refund to the customer for a previously made payment, for example, in the case of returning a sold product, you can use the Refund feature.
The feature allows you to refund both the full payment amount and a separate part of it. At the same time, you can make a refund several times until the total amount of the refund reaches the value of the payment amount.
A refund can only be made for a payment that has been successfully completed. This applies to both one-step payments (Purchase) and two-step payments (Capture).
If you want to issue a refund for a two-step payment that has not yet been Captured after the pre-authorization (auth), use the Void feature.
To process refunds for transactions within a subscription, utilize the recurring payment refund functionality.
Refunds can only be made if your account balance in our system is sufficient to carry out such a transaction. Otherwise, the transaction will fail.
Note: that the maximum time frame for a refund is based on individual bank policy, but is usually 180 days from the date of payment.
Refund transactions have the type "Refund" and are displayed with this value in the merchant portal, regardless of whether it was a partial or full refund of the payment amount.