General information
Refund is a feature that allows you to return money to the customer after a successful payment.
Key features:
- A refund can only be processed for a payment with a success status. This applies to both one-step payments made via the purchase method and two-step payments made via the capture method.
- As a general rule, both full and partial refunds can be made.
- To process a refund, your balance in Tranzzo must have the full amount required for the refund. Otherwise, the transaction will be unsuccessful.
- Refund transactions use the refund method and are shown with this status in the merchant portal, whether they are partial or full refunds.
- If necessary, the return can be carried out using alternative products.
info
Note: that the maximum time frame for a refund is based on individual bank policy, but is usually 180 days from the date of payment.
If you want to issue a refund for a two-step payment that has not yet been Captured after the pre-authorization (auth), use the Void feature.
To process refunds for transactions within a subscription, utilize the recurring payment refund functionality.