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General information

Refund is a feature that allows you to return money to the customer after a successful payment.

Key features:

  • A refund can only be processed for a payment with a success status. This applies to both one-step payments made via the purchase method and two-step payments made via the capture method.
  • As a general rule, both full and partial refunds can be made.
  • To process a refund, your balance in Tranzzo must have the full amount required for the refund. Otherwise, the transaction will be unsuccessful.
  • Refund transactions use the refund method and are shown with this status in the merchant portal, whether they are partial or full refunds.
  • If necessary, the return can be carried out using alternative products.
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Note: that the maximum time frame for a refund is based on individual bank policy, but is usually 180 days from the date of payment.

If you want to issue a refund for a two-step payment that has not yet been Captured after the pre-authorization (auth), use the Void feature.

To process refunds for transactions within a subscription, utilize the recurring payment refund functionality.

Making a refund